CUSTOMER SERVICE POLICY

Maytide is committed to providing not only quality goods but also exceptional customer service. We endeavor make sure that all products listed on our website are currently in stock and that pricing is correct. Standard delivery time frames are between 2-4 business days; in the event that an order is unavailable or we are not able to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.

--------------------------------------------------------------------------------------------------------

SHIPPING

Shipping within Australia is via Australia Post satchels, this is not covered by insurance and is not guaranteed the next day delivery, however most packages should arrive between 1-3 days. If you require your item to be insured please email info@maytide.com and we can make alternative arrangements.
International shipping is via registered airmail, this is approximately 5 - 10 days delivery.
Orders received on weekends and public holidays will be processed the following working business day.

--------------------------------------------------------------------------------------------------------

EXCHANGE OR RETURN

We thoroughly check all items and ensure they are in perfect condition before sending.
Please choose your items carefully as we cannot offer any refunds unless item is faulty.
There is no exchange on sale items.
Please contact us immediately if you have any problems with your order on info@maytide.com.

--------------------------------------------------------------------------------------------------------

MAYTIDE ABN 33 710 152 602

All transactions are processed in AUD (Australian Dollars)